Why don't employees use their mental health benefits?

However, in the recent past mental health has shifted from being an invisible agenda to mainstream in the workplace. Managers and workers accept it as a measure affecting work efficiency, staff attrition, and organizational climate. Nevertheless, employees are not availing themselves of mental health options provided by their workplace, even as the same groups insist that mental health benefits are very necessary, according to our results from the 2024 State of Workplace Empathy Study.

The need to close this gap is clearly a question not only of improving the quality of life for the employees but also of the practical business necessity of creating a healthy and stable workforce. However, results obtained from more than 3,100 human resource practitioners, employees, and CEOs show that the following challenges exist. Notably, mental illness prejudice, destructive organizational environments, and knowledge of incentives.